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FAQ

What is your return policy?

At RTF Pond Products, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 30 days of receipt for a full refund. Please note that the item must be in new, unused condition with all original packaging intact.

How long will it take to receive my order?

We strive to process and ship all orders within 1-2 business days. Once shipped, delivery times vary depending on the shipping method selected and your location. You will receive a tracking number once your order has shipped.

Do you ship internationally?

Yes, we ship to most countries worldwide. However, please note that shipping costs and delivery times may vary depending on your location. Please contact us for more information.

What are the payment options?

We accept all major credit cards, as well as PayPal. You can also choose to pay with a bank transfer. Please note that payment must be received in full before we can process and ship your order.

How do you protect my personal information?

At RTF Pond Products, we take the privacy and security of your personal information very seriously. We use industry-standard encryption technologies to protect your data, and we never share or sell your information to third parties.

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